Topic: Training of retail staff
Answer: First question from us would be ‘do they have clear accountabilities and responsibilities defined?’ Do they understand what they are expected to do and has this been clearly explained, demonstrated and followed up. Our training cycle for any business and any person is to explain what is expected, show them what they need to do and how to do it, let them have a go (under supervision) and then review what’s good and not so good. Go through that cycle two or three times maximum and if the individual isn’t grasping it you may have a challenge on competency and potential. First step though is to define those accountabilities and responsibilities and take them through how they work as defined above.